Brutal customer service.

I landed on this page looking for a (different) supplier of Luxor cabinets in Ottawa. Luxor cabinets btw, are very very good and I recommend them, but due to a mishap I'm needing to replace a door and wanted a supplier other than AAA (I believe they are also known as AYA kitchens).
AAA supplied the cabinets a few years ago as part of a kitchen reno and I'm simply astonished that they are still in business. The service was terrible, the owner aggressive and difficult to deal with demanding full payment before the materials even arrived, the project management was simply incompetent, actual work took months instead of weeks and I would strongly recommend against them.

Out of all the cleaning services in Vancouver, Cutting Edge Cleaning Inc. has been the one that has impressed me the most consistently. I have them come in once a week, and the change is always evident. They also clean areas I never even would have thought of.

Excellent company, we built our home in Sherwood, Calgary, with Canyon Custom Homes and we have had no problems at all. Beautiful house, great quality and very responsive service. Wally is a professional engineer so he knows what he's doing. Highly recommend them....would buy my next house through them for sure.

John Esinga of Windmill Design did our mechanical drawings, charged us more that what the original price was, then didn't return our calls after we paid him and the city rejected our drawings until a week later. Then tried to charge us an addtional fee of $600 after we paid him $900 for another set of drawings when a HVAC mechanic told us the drawings were useless as it had glaringly obvious mistakes. He was rude and unprofessional and we decided we would rather start the process over agin than have to deal with him. Beware of John Esinga- DO NOT LET HIM SCREW UP YOUR PROJECT.

Very professional, on time and budget and worked with me through every aspect, even the unforseen, so that the disruption to my home, life and family were as minimal as possible.

Thank you and we will definitely use them again for our next project.

The man running this business is a complete fraud. He takes peoples money and does not complete the work. At the moment there are many court cases against him here in BC. Be aware of this business. This man also is on very bad terms with Home Warranty and they no longer support him as a builder.

Manager rarely on site and hard to reach. Job delayed endlessly. Over budget. Look for an alternative.

I was really impressed with their show-home on Rempel Cres. The quality of the workmanship is better than alot of the leading competitors. There are absolutley no flaws in this home and the knowledgable sales girl really knew her stuff! When we are ready to build, we will definately give them a call.

Kind of makes me angry seeing all the great reviews, why didn't we get this level of service???

What we had done: ensuite almost fully renovated: wall unit & cabinets installed w/new sink, new tub and tile, new flooring, new fixtures, and shower was retiled. Granite counter tops along with upper/ lower cabinets and a pantry style cabinet added in the kitchen. Cabinet and counter added in mud room. Here is what we experienced:
- Project plan 6 -8 weeks. We understand there are delays, but reno took from July 30th to Nov 19th which was 16 weeks.
- Demoed ensuite to start the project Jul 30, then very little was done leaving us without the use of our bathroom for months. Told was done and able to use except for the mirror Oct 29th. Mirror finally installed Nov 10th and was not centered, fixed Nov 19th ending project.
- Waited weeks for ensuite reconstruction to start. Called Warren he said "I was expecting this call two weeks ago". Why didn't he call to explain long before I had to call then? Were told the cabinet company lost the order, Warren never checked on the progress, had to reorder when they never came on expected delivery date.
- Counter for the mud room wasn't installed, we asked where it was. Were told it was cancelled with the cabinet order... I thought the cabinet order was lost not cancelled, which was it?
- After cabinet mix up, only heard from Warren when it was time for them to get paid and never heard from Odessa again. Before the work started Odessa assured us that they focus on the job and would be with us every step of the way, that didn't happen. Found out from a sub contractor a guy named Sam was organising the work on our place for Warren. Sam never contacted us or met us until the last week in October, when most of the job was completed.
- Cabinets were finished in the ensuite for weeks, but mirror was not measured until the last week of October. Were told was a "miscommunication" between Sam and Warren.
- After waiting and discussing what we wanted with both Warren and Odessa on more than one occasion; extra cabinets were ordered for the mud room we didn't want and a few were the wrong type/finishing. At least one drawer front in the kitchen was ordered incorrect. Corrected drawer front finally installed Nov 12th.
- Warren repeatedly told us he would send us drawings, info, choices, etc. And we always had to request he send it days later when we were still waiting for it.
- Warren is always late and seems disorganised (is this where the "lost" orders come from?). One time he even showed up to take measurements without a tape measure or even a pen to write them down!
- Sam told us we would get cleaners coming in when the project wrapped up; didn’t happen.
- We were told that Warren would sit down with us to review our budget savings/overruns, but that didn’t happen either. Just sent us our last invoices and requested we leave cheque for them to pick up.
While we were satisfied with the final product, if you are looking for customer service and a timely renovation, we would definitely NOT recommend MIG Homes.

• By:	TREVORMUELLE ( Company Rep. )

  Thank you for your feedback.
  

  Hi BrettP,
  I am very sorry you had a bad experience with MIG Homes. As you know we are a family business and take customer satisfaction seriously. I have reviewed your project with Odessa, Warren and Sam we have identified places were we can improve. I thank you for your feedback, it is important that we turn these criticisms into learning experience for us. I offer no excuses for our sub par performance, however I do offer my apologies once again to you and your family.
  Thank you for taking the time to articulate your frustrations.
  I am glad you like the quality of the job.
  Trevor

They do a great job.

"From the first meeting with Wobuilt, Martina & Elida made us feel very comfortable and excited about building our home. They walked us through our dream assessment which helped us decide what we wanted. They were the only builder to provide drawings up front with no charge, just to show some ideas. I found this to be first class and extremely professional. All our dealings with Wobuilt were comfortable and informative. I would recommend them highly."

Marnie Amodeo
Toronto, ON

We had a great experience with Morrison. The house is beautiful and customer service was top notch.

Dear Peter,

Please accept this letter of reference for your future clients review. It has now been many months since your company completed 2 of the bathrooms in our home.

We would be remiss not to thank you formally on behalf of our entire family for the new spaces you created for us.

Reno Spaces provided us with the professionalism, and detailed work that we were searching for when seeking out a renovation company. Our relationship managed to grow over the weeks, so much so that you were able to envision what we expected in our finished product.

Our new bathrooms are just a splash of fun!

Best Regards,

Polkosnik Family

Site should contain a site plan, contractor list, model homes available, and location. All on site are photo's and an email address and phone number. Not worth checking out as there is no info on this development.